I – IDENTIFICATION OF SELLER

Name : LABORATOIRES SANTINOV
Type : Simplified limited liability company (SAS) - Capital : 174 600 Euros 

Head office : 54 Route de Brignais, 69630 CHAPONOST - France

N° RCS : LYON N° Siret N° : 500 597 786 00036 - Intra-Community VAT identification number: FR 85 500 597 786

Site Internet : www.santinov.com

Courriel : contact@santinov.fr

II – PURPOSE

Our sales are subject to these general conditions of sale. These conditions only concern the sale of products to individual customers, not professionals. Our terms and conditions apply exclusively. Any order implies total acceptance of present conditions.

III - PRICES

The prices are in euros, including taxes. They include the VAT applicable on the day of order. These prices do not include delivery costs and are for delivery in metropolitain France only. LABORATOIRES SANTINOV reserve the right to modify their prices but sales will be invoiced at the price applicable on the day of order within the limits of available stock at this date.

IV – ORDER

Acceptance of your order shall take place upon LABORATOIRES SANTINOV’s receipt of the order form and payment provided that there are no outstanding payments, claims or disputes with the client. LABORATOIRES SANTINOV reserve the right in its sole discretion to accept or refuse an order.

V – PAYMENT

Payment is irrevocable. Payment must be made on order in euros. The user will pay for purchases : 

  • by credit card or paypal if ordering through the website

VI - DELIVERY

Delivery is made by the transporter, to the address given by the client with their order or to a Pick-up point chosen by the client. If the client is absent, the transporter will in principle leave a delivery notice. Delivery times vary depending on the type of service and location. The delivery time starts from the day of complete order registration.

SANTINOV offers several modes of delivery at home or relay point for Metropolitan France, and delivery in Colissimo Europe or Expert International for other countries.

Type of delivery and delivery times

Metropolitan France delivery in 48 to 72h

  • SO Colissimo home
  • SO Colissimo home with signature
  • SO Colissimo Pickup & go

Benelux delivery in 3 to 5 days, DOM-TOM and other countries delivery in 3 to 10 days

Colissimo DOM-TOM home with signature for : DOM TOM

Colissimo Europe with signature for : Germany Benelux Austria Spain Ireland Italy Portugal Denmark Estonia Hungary Latvia Lithuania Poland Czech Republic Slovakia Slovenia Sweden Switzerland Bulgaria Cyprus Croatia Finland Greece Iceland Malta Norway Romania

Colissimo Expert International for : Gibraltar Guernsey Isle of Man Jersey Saint Martin Vatican Greenland Faroe Islands Liechtenstein Albania Algeria Armenia Azerbaijan Belarus Bosnia Georgia Canary Islands Kosovo Macedonia Morocco Moldova Montenegro Serbia Tunisia Turkey Australia Canada China Korea USA Hong Kong India Israel Japan Russia Singapore Thailand Vietnam

Unless otherwise agreed, LABORATOIRES SANTINOV commit to fulfulling the order in 30 days from the date the order was submitted. If a product is out of stock, the client will be informed and reimbursed no later than 30 days following payment. Beyond this term, the sum due will accrue interests.

The goods travel at the risks of the buyer. On receipt of order, the client must check the quality, quantity and conformity of the order. No complaint can be taken into account 14 days after product delivery. In the case of a justified complaint made within 14 days of delivery, the product will be exchanged, with no other compensation for the client.

VII – RIGHT OF WITHDRAWAL

In the case of an individual, the client has a fourteen (14) day period to exercise his right of withdrawal without having to justify the motives, nor pay penalties, in accordance with article L 121-20-12 of the French Consumer Code. The client commits, in the event of exercising his right of withdrawal, to pay for the return delivery costs. The 14 day period starts the day after receipt of the products. When this 14 day period ends on a Saturday, Sunday, or bank holiday, it will be extended to the first working day thereafter. If the client exercises his right of withdrawal, the products will be refunded at the latest thirty days following the date of withdrawal. Beyond this term, the sum due will accrue interests.

VIII –CUSTOMER SERVICE

For any information or problem, please contact our customer service :

Adress : Laboratoires SANTINOV 
54 Route de Brignais 69630 CHAPONOST - France
From Monday to Friday : from 09.00am to 12.30pm and 1h30pm to 4h30pm.
Website : www.santinov-fertilite-maternite.com
Email address : contact@santinov.fr

IX - APPLICABLE LAW – LITIGATION

All contracts signed with LABORATOIRES SANTINOV are subject to French law. Contractual information is in French. Litigations will be judged in French courts.

X – DATA PRIVACY – RIGHT OF ACCESS AND RECTIFICATION

In order to meet your needs and provide the optimum service at a distance, LABORATOIRES SANTINOV record information about you : surname, first name, date of birth, address, telephone and mobile number, fax number, email address, internal client identification number, information regarding methods of payment and ordered, delivered, returned and purchased products. In accordance with the French Data Protection Act of January 6th 1978, any person has the right to access and rectify recorded information and to object, for a legitimate reason, to treatment of personal information. Without reason, any person, upon proof of identity has the right to object to personal data being used for marketing purposes.